4.1. Consumers have a fourteen-day grace period.
******************************************************************************
Cancellation Policy
Cancellation Right
You have the right to withdraw from this contract within fourteen days without specifying any reasons.
The cancellation period is fourteen days from the day upon which you, or a third party designated by you, other than the carrier, take(s) possession of the goods. .
To exercise your cancellation right, please notify us (LENA HOSCHEK GmbH, Längenfeldgasse 27/6A Stiege B, 1120 Vienna/Austria, Tel.: +43 (0) 50 309 400, e-mail: onlineshop@lenahoschek.com) in an unequivocal statement (e.g. a letter sent by mail or email) of your decision to cancel this agreement.
For the purposes of compliance with the cancellation deadline, it is sufficient if you notify us that you are exercising your cancellation right before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we shall refund all payments received from you, including shipping charges (except for additional costs incurred if you chose a method of shipping other than the most cost-efficient standard delivery offered by us) without delay but no later than fourteen days from the day on which we received the notice of cancellation. Repayment will be made using the same payment method used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.
You must send back or return the goods to us without delay, no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline will be deemed to have been observed if you send the items before the fourteen-day deadline has expired.
LENA HOSCHEK shall bear the costs of returning the goods from Germany and Austria, provided you return the goods using the return label provided by LENA HOSCHEK.
All returns from Austria are handed over to Austrian Post. You can find post offices in your area HERE. All returns from Germany are now handed over to DHL or Deutsche Post.
Otherwise, you will bear the direct cost of returning the goods. You will be required to pay any extra costs incurred by you choosing to have the goods collected. You shall bear the direct cost of returning the goods from Switzerland, non-EU member states and third countries.
You will be liable for any potential reduction in value of the items only if this reduction in value is due to handling on your part which was not necessary for testing the quality, characteristics, and functioning of the items.
Lapse of Cancellation Right
The cancellation right does not apply to goods made according to customer specifications; which are clearly tailored to personal needs; which by their very nature are not suitable for a return; which can quickly decay or where the expiry date has been exceeded (Section 18(1) Austrian Distance Selling Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG)
Cancellation Template
If you would like to cancel the contract, please complete this form and return it to:
Lena Hoschek GmbH
Längenfeldgasse 27/6A, Stiege B
1120 Vienna
E-mail: onlineshop@lenahoschek.com
I/we (*) hereby give notice that I/we (*) wish to cancel my/our (*) purchase contract for the following goods:_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Ordered on (*)/ received on (*)
Customer Name: _____________________________________________________________
Customer Address:
_____________________________________________________________________________________
Customer Signature (only for hard copies)
________________________________
Date
(*) Delete as appropriate