Shipping


Shipping charges are clearly stated during the order process. The following shipping charges apply to countries and shipping partner:

Country

Shipping costs

GLS

FedEx

Argentina

-

70.00 EUR

Australia

-

70.00 EUR

Austria

7.00 EUR

-

Belgium

12.00 EUR

-

Brazil

-

70.00 EUR

Bulgaria

12.00 EUR

 

Canada

-

55.00 EUR

China

-

60.00 EUR

Croatia

12.00 EUR

-

Czech Republic

12.00 EUR

-

Denmark

12.00 EUR

-

Estonia

23.00 EUR

-

Finland

19.00 EUR

-

France

12.00 EUR

-

Germany

7.00 EUR

-

Greece

29.00 EUR

-

Hong Kong

-

60.00 EUR

Hungary

12.00 EUR

-

Iceland

29.00 EUR

-

Ireland

23.00 EUR

-

Israel

70.00 EUR

 

Italy

12.00 EUR

 

Japan

-

70.00 EUR

Latvia

23.00 EUR

-

Liechtenstein

25.00 EUR

-

Lithuania

23.00 EUR

-

Luxembourg

12.00 EUR

-

Malta

60.00 EUR

-

Mexico

-

55.00 EUR

Monaco

12.00 EUR

-

Netherlands

12.00 EUR

-

Norway

19.00 EUR

-

Poland

12.00 EUR

-

Portugal

23.00 EUR

-

Romania

23.00 EUR

-

Singapore

-

55.00 EUR

Slovakia

17.00 EUR

-

Slovenia

17.00 EUR

-

Spain

23.00 EUR

-

South Korea

 

55.00 EUR

Sweden

19.00 EUR

-

Switzerland

25.00 EUR

 

Thailand

-

70.00 EUR

UK

12.00 EUR

-

USA

-

55.00 EUR


Please note that for shipping to non-EU countries, any import VAT and customs charges must be borne by the customer. LENA HOSCHEK is not able to estimate the amount of such costs. For further information, please contact the competent customs authority.


Returns
If you exercise your cancellation right and return the goods to LENA HOSCHEK, LENA HOSCHEK shall bears the cost of return within Austria and Germany, provided the LENA HOSCHEK returns label is used.

The customer shall bear the costs for the return shipment of all orders outside Austria and Germany. Any customs charges for delivery and return from non-EU countries shall not be borne by LENA HOSCHEK.

LENA HOSCHEK kindly requests that customers always use the original packaging when returning goods. However, use of the original packaging is not obligatory and does not affect the customer's statutory rights.

LENA HOSCHEK points out that perfume can be returned only unused and in the original packaging. LENA HOSCHEK recommends that you request a fragrance sample before purchasing.


Exchanges
The goods purchased from LENA HOSCHEK are excluded from exchange. If your ordered item does not fit and you wish to exchange for a different size or colour, LENA HOSCHEK requests that you place a new order for the products concerned.


Delivery
All packages are sent by the following carriers with mentioned delivery times:

Country

Shipping costs

GLS

FedEx

Argentina

-

10-15 working days

Australia

-

10-15 working days

Austria

2-3 working days

-

Belgium

3-5 working days

-

Brazil

-

10-15 working days

Bulgaria

7-10 working days

 

Canada

-

10-15 working days

China

-

15-20 working days

Croatia

3-5 working days

-

Czech Republic

3-5 working days

-

Denmark

3-5 working days

-

Estonia

3-5 working days

-

Finland

3-5 working days

-

France

3-5 working days

-

Germany

2-3 working days

-

Greece

7-10 working days

-

Hong Kong

-

15-20 working days

Hungary

3-5 working days

-

Iceland

7-10 working days

-

Ireland

5-7 working days

-

Israel

10-15 working days

 

Italy

3-5 working days

 

Japan

-

15-20 working days

Latvia

3-5 working days

-

Liechtenstein

5-7 working days

-

Lithuania

3-5 working days

-

Luxembourg

3-5 working days

-

Malta

7-10 working days

-

Mexico

-

10-15 working days

Monaco

5-7 working days

-

Netherlands

3-5 working days

-

Norway

3-5 working days

-

Poland

3-5 working days

-

Portugal

5-7 working days

-

Romania

5-7 working days

-

Singapore

-

10-15 working days

Slovakia

5-7 working days

-

Slovenia

5-7 working days

-

Spain

5-7 working days

-

South Korea

 

15-20 working days

Sweden

3-5 working days

-

Switzerland

5-7 working days

 

Thailand

-

15-20 working days

UK

5-7 working days

-

USA

-

15-20 working days


Delivery is subject to availability. Deviations in delivery times possible. The processing time of the order is between 1 - 3 working days (deviations with third country deliveries possible).

When paying by advance payment, delivery will be made only upon receipt of full payment on the LENA HOSCHEK bank account stipulated in clause 9.1. of our Terms and Conditions.


Transport Damage
If the customer establishes transport damages to the delivered goods/packaging upon delivery, the customer is requested to have the employee of the carrier confirm such damage, in writing, and to notify LENA HOSCHEK accordingly.
Failure to obtain written confirmation has no consequences for the statutory warranty rights of the customer. Written confirmation from the carrier serves the assertion of the claim by LENA HOSCHEK against the carrier or transport insurance. If the customer takes photographs of the damage, LENA HOSCHEK kindly requests that it forward such photographs to LENA HOSCHEK.

Lena Hoschek GmbH
Längenfeldgasse 27/6A, Stiege B
1120 Vienna
e-mail: onlineshop@lenahoschek.com