Shipping

Shipping charges are clearly stated during the order process. The following shipping charges apply to countries and shipping partner:

All shipments to Austria will be delivered by Austrian Post and all shipments to Germany will be delivered by UPS. Please note that for shipping to non-EU countries, any import VAT and customs charges must be borne by the customer. LENA HOSCHEK is not able to estimate the amount of such costs. For further information, please contact the competent customs authority.

Returns
If you exercise your cancellation right and return the goods to LENA HOSCHEK, LENA HOSCHEK shall bears the cost of return within Austria and Germany. You can request your return label (regarding our return policy and terms & conditions) with the following link: https://returns.suxesslogistic.com/lenahoschek. You can also find the link to request a return label for the free return of your order from Germany and Austria in the bottom section of your original shipping confirmation. Please note that it can take up to 24 hours before you receive your return label by email.

All returns from Austria are now handed over to Austrian Post. You can find post offices in your area HERE. All returns from Germany are now handed over to UPS. You can find UPS Access Points in your area HERE.

The customer shall bear the costs for the return shipment of all orders outside Austria and Germany. Any customs charges for delivery and return from non-EU countries shall not be borne by LENA HOSCHEK.

We do not recommend sending your international return parcel with FEDEX. Please use an alternative shipping service if possible.

LENA HOSCHEK kindly requests that customers always use the original packaging when returning goods. However, use of the original packaging is not obligatory and does not affect the customer's statutory rights.

LENA HOSCHEK points out that perfume can be returned only unused and in the original packaging. LENA HOSCHEK recommends that you request a fragrance sample before purchasing.

Exchanges
The goods purchased from LENA HOSCHEK are excluded from exchange. If your ordered item does not fit and you wish to exchange for a different size or colour, LENA HOSCHEK requests that you place a new order for the products concerned.

Delivery
All packages are sent by the following carriers with mentioned delivery times:

Delivery is subject to availability. Deviations in delivery times possible. The processing time of the order is between 1 - 3 working days (deviations with third country deliveries possible).

When paying by advance payment, delivery will be made only upon receipt of full payment on the LENA HOSCHEK bank account stipulated in clause 9.1. of our Terms and Conditions.

Transport Damage
If the customer establishes transport damages to the delivered goods/packaging upon delivery, the customer is requested to have the employee of the carrier confirm such damage, in writing, and to notify LENA HOSCHEK accordingly.
Failure to obtain written confirmation has no consequences for the statutory warranty rights of the customer. Written confirmation from the carrier serves the assertion of the claim by LENA HOSCHEK against the carrier or transport insurance. If the customer takes photographs of the damage, LENA HOSCHEK kindly requests that it forward such photographs to LENA HOSCHEK.

Lena Hoschek GmbH
Längenfeldgasse 27/6A, Stiege B
1120 Vienna
e-mail: onlineshop@lenahoschek.com